Frequently Asked Questions (FAQ)
Find answers to common questions about Sroaid and our eye makeup products.
About Sroaid
Q1: What is Sroaid? A1: Sroaid is an American business specializing in high-quality eye makeup products. Our mission is to empower individuals to express their unique beauty and creativity through our diverse range of eye-enhancing cosmetics.
Q2: Where is Sroaid located? A2: Our operational address is 1085 Midway Rd Lot 108, Douglasville, GA, 30134, USA.
Q3: How can I contact Sroaid? A3: You can reach us via email at [email protected] or by phone at +1 (850) 996-5812. Our website is jonesroaidbeauty.online.
Product Information (Eye Makeup)
Q4: What types of eye makeup products does Sroaid offer? A4: We offer a comprehensive range of eye makeup products, including various types of eyeshadows (powders, creams, liquids, loose pigments), eyeliners (pencils, liquids, gels), mascaras (volumizing, lengthening, curling, waterproof), eyebrow products (pencils, powders, gels, pomades), false eyelashes (strip, individual, magnetic), and eye primers.
Q5: Are your products suitable for sensitive eyes? A5: While our products are formulated with quality ingredients, individual sensitivities can vary. We recommend checking the ingredient list for any known allergens and performing a patch test on a small area of skin before full application, especially if you have sensitive eyes or skin.
Q6: Are Sroaid products cruelty-free? A6: Please check the specific product pages on our website or the product packaging for information on whether individual products are cruelty-free, vegan, or free from specific allergens. We are committed to ethical practices. (If your brand is cruelty-free/vegan, you can state it definitively here).
Q7: How do I choose the right eyeshadow shades for my eye color? A7: While personal preference is key, generally: * Blue Eyes: Earth tones, browns, bronzes, golds, peaches, and purples tend to make blue eyes pop. * Green Eyes: Purples, plums, mauves, warm browns, coppers, and olives often enhance green eyes. * Brown Eyes: Almost any color works! Blues, greens, purples, metallics, and neutrals all look stunning. * Hazel Eyes: Earthy tones, greens, golds, and plums can bring out the different flecks in hazel eyes. We encourage you to experiment and find what you love!
Q8: What’s the difference between liquid, gel, and pencil eyeliner? A8: * Pencil Eyeliner: Offers a softer, more blendable line, great for smudging and beginners. * Liquid Eyeliner: Provides a sharp, intense, and precise line, ideal for winged or graphic looks, but requires a steady hand. * Gel Eyeliner: A creamy formula offering the precision of liquid with more blendability, often highly pigmented and long-lasting.
Q9: How do I apply false eyelashes? A9: The process involves trimming the lashes to fit your eye, applying a thin line of lash glue to the band, waiting for the glue to become tacky, and then carefully placing the lash along your natural lash line. We recommend visiting our website or checking online tutorials for detailed step-by-step guides.
Orders & Shipping
Q10: Do you ship internationally? A10: Currently, we primarily serve customers within the USA from our Douglasville, GA location. For international shipping inquiries, please contact [email protected] for more information.
Q11: How can I track my order? A11: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s journey directly from the carrier’s website.
Q12: What is your return policy? A12: Please refer to our dedicated “Returns & Exchanges” policy page on our website (jonesroaidbeauty.online) for detailed information regarding returns, exchanges, and refunds.
General
Q13: How can I stay updated on new products and promotions? A13: Sign up for our newsletter on our website (jonesroaidbeauty.online) and follow us on our social media channels (links usually found on the website footer) to be the first to know about new arrivals, special offers, and beauty tips!